Terms

Short and honest: what you pay, when you get your pack, and what you can do if something isn’t right.

Seller

[Jakub: company name, organisation number and address]. Email: jakub@atomeal.no.

Prices and shipping

All prices include VAT. Shipping costs NOK 79 when the goods in your basket are worth less than NOK 500, and is free from NOK 500. From NOK 1,000 you get 5% off, and from NOK 1,500 10% off. The discount applies to the goods, not to shipping. There is no minimum order. The price you see in the basket is the price you pay.

Payment

You pay by card with Stripe when you order. It isn’t a subscription: nothing is charged later. If you paid shipping for the tasting pack, the NOK 79 comes off your first order.

Delivery

I only ship within Norway. Your pack ships as soon as it is baked and packed, and no later than 30 days after you paid. If it is delayed, I’ll tell you by email.

Taste guarantee

The taste guarantee covers the tasting pack. If you don’t like the taste, email me within 30 days of receiving the pouches, and you get the NOK 79 for shipping back. You don’t need to send anything back or say why.

The packs have no taste guarantee: for them, the right of withdrawal below applies. The taste guarantee comes on top of your right of withdrawal, not instead of it.

Right of withdrawal

You can cancel your purchase within 14 days of receiving the goods (Norwegian Cancellation Act). Tell me by email. It’s enough to write that you want to cancel. Send unopened pouches back within 14 days of telling me, and pay the return shipping yourself. I refund what you paid, including shipping to you, no later than 14 days after I heard from you. I may wait to refund until the pouches are back.

The right of withdrawal doesn’t cover pouches you have opened: they are sealed for hygiene reasons (Cancellation Act section 22 (e)).

Something wrong with your order?

Tell me by email as soon as you notice, ideally with a photo. You have your rights under the Norwegian Consumer Purchases Act. I’ll send new pouches or refund you.

Complaints

If we can’t agree, you can complain to the Norwegian Consumer Authority and get help from the Consumer Council.

How I use your data: privacy.